Shipping policy

Shipping Policy

1. Shipping for In-Stock Items

  • Orders for in-stock items are processed in the order received and shipped within 3 business days.
  • The shipping schedule depends on the time the order is placed:
    • Orders placed by 9:00 a.m. (JST) on weekdays will be shipped the following business day.
    • Orders placed after 9:00 a.m. will be shipped within two business days.
  • Orders are shipped once all items are available.
    • If you want separate shipments, please contact us in advance.
    • Additional shipping fees apply for split shipments.
  • During long holidays, shipments may be delayed by up to one week.
  • The estimated delivery date is for reference only and may vary depending on destination and customs clearance.

2. Backorders (Out-of-Stock Items)

  • For out-of-stock items, we will place a backorder within 24 business hours.
  • Delivery dates vary depending on the item; please confirm the estimated lead time before placing your order.
  • Backordered items are shipped promptly once they arrive at our warehouse.

3. Shipping Method, Charges, and Tracking

  • DHL is our primary international shipping carrier.
  • We can ship via FedEx, UPS, or EMS on request, but cannot take responsibility for damage during transport when using alternate carriers.
  • A tracking number will be emailed once the order is shipped.
  • Tracking updates may take time depending on the carrier.
  • Customs duties, taxes, and brokerage fees are the responsibility of the customer.
  • Customs inspection or congestion may cause additional delays.

4. Damage or Loss During Shipment

  • All DHL shipments include insurance coverage.
  • If an item is damaged in transit, please file a claim directly with the carrier.
  • Please contact our support team with photos of the damage; we will assist with the claim.
  • We are not responsible for delays or damages caused by force majeure (natural disasters, traffic issues, customs delays, etc.).

5. Returns and Exchanges

  • All items are sold as-is.
  • Returns or exchanges are not accepted once the item has been correctly delivered.
  • Returns or exchanges are only accepted if the item is damaged or incorrect due to our error.
  • Please contact support before returning items. We will provide return instructions, costs, and packaging requirements.

6. Order Cancellations and Changes

  • Once an order is confirmed, cancellations or changes cannot be accepted.
  • If changes are needed before shipping, contact support immediately.
  • Whether the change is possible depends on the order processing status.