FAQ's
Frequently Asked Questions
1. Delivery
A: For in-stock items, the item will be shipped within 2-3 business days. As for non-stock items, the shipping date depends on the item. Please contact us to check the lead time before purchase. If your order is delayed, we will contact you.
A: Delivery time can range between 1-2 weeks after shipping.
A: International shipments are required to go through screening by Customs to obtain clearance when they cross borders between countries, which can occasionally cause unexpected delays. We know that shipping delays are out of the seller's control, but if it happens to your order, don't hesitate to contact us for a solution instead of leaving us bad ratings/feedback.
A: We use DHL, FedEx and UPS.
A: Please take photos of the packing from all sides as well as the damaged item and send them to us immediately. All our parcels have insurance. We can claim compensation from the carrier only if we have photo evidence of the packing condition.
A: You will receive a delivery confirmation email that includes the tracking number, order status, and shipping company. Please check your Junk or Spam folder if the delivery confirmation email is not delivered to your inbox.
A: The shipping cost for large items is simply quite expensive and our contracts with carriers are different from other companies. We do our best to provide the most adequate shipping costs. We don't make a profit from shipping fees.
A: We can arrange shipment to addresses in Japan. If you would like to place an order for domestic delivery, please contact us at sales@trustplanning.world before placing your order. Please note that our English online store calculates shipping costs for international addresses only. If you prefer Japanese, please visit our Japanese website for domestic orders.
Trust Kikaku Japan Online Store:
https://trustkikaku.shop/
Kindly note that Japanese VAT applies to all domestic purchases.
Trust Kikaku Japan Online Store:
https://trustkikaku.shop/
Kindly note that Japanese VAT applies to all domestic purchases.
A: Yes, we can ship out the in-stock items first and arrange a split shipment. Please contact us if you would like to arrange a split shipment. However, please keep in mind that it might affect the shipping fees in some cases.
A: Unfortunately, we do not send packages to APO, FPO, and DPO locations.
A: We cannot ship to PO boxes. Please use another shipping address.
A: Due to the unpredictable nature of international shipping, we cannot guarantee specific delivery dates. Factors such as customs processing, carrier delays, and international regulations may affect transit times. However, once your order has been shipped, you may contact DHL, FedEx, or UPS directly to inquire about arranging a specific delivery time and date. We appreciate your understanding and recommend placing orders in advance if you have a deadline.
2. Orders & Payment
A: We accept credit cards, PayPal, or wire transfers. Please note that we charge a banking fee for wire transfers.
A: Duties and import taxes are not included in shipping cost and total price. We are a registered company in Japan and we are not allowed to charge these taxes. Please check your local import rules and regulations to see if there are any other taxes required to pay.
The U.S. government has announced new import taxes on cars and car parts. We recommend staying informed about potential changes that may affect your order.
The U.S. government has announced new import taxes on cars and car parts. We recommend staying informed about potential changes that may affect your order.
A: Yes, pick-up can be arranged. Please make an appointment by calling or by email. Please be aware that the reservation period is 7 days after purchase.
Please also note that Japan VAT applies to pick-up at the store since our store is not tax free.
Please also note that Japan VAT applies to pick-up at the store since our store is not tax free.
A: You may cancel your order by emailing us at sales@trustplanning.world within 24 hours of placing your order.
A: If you need to modify your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible. You can reach us at sales@trustplanning.world for assistance. We'll do our best to accommodate your request.
3. Products & Availability
A: Most of our Nissan and Nismo parts are in stock at our warehouse. We state whether the item is in stock or non-stock in the description. However, sometimes an item may be out of stock, so please make sure to check availability before placing your order just in case.
A: We ensure the pictures are up-to-date, but please let us know what doesn't match the description. We review each and every order to ensure you received the correct order.
A: Please contact us by email or from the inquiry form. We can source parts that are not listed on our online store. Please include the part number (if you know it) and your car's VIN in the email.
A: No, we do not provide shipping for these items by air. However, we can arrange shipping by ocean freight. In that case, the address of the consignee has to be a company.
4. Return Policy
A: We accept returns for customer convenience under the following conditions:
1. Return Request Period
If you wish to return an item, please contact us within 14 days of receiving the product. We may not be able to accept returns if the request is made after this period.2. Return Shipping Costs
For returns due to customer preferences, all return-related costs, including shipping and customs duties, must be covered by the customer.3. Condition of Returned Items
Returned items must be unused and in the same condition as when received, including all original packaging and accessories. Please ensure the product is returned in a condition suitable for resale.4. Return Shipping Method
When returning an item, please use a trackable shipping method. We are not responsible for any loss or damage during return shipping, so please take necessary precautions.5. Refund Process
After we receive and inspect the returned item, we will issue a refund for the item price if it is confirmed to be in acceptable condition. However, please note that if the item is damaged during return shipping or is no longer in new condition, a full refund may not be possible.6. Items Not Eligible for Return
Please note that the following items cannot be returned:ใปSpecial order items (items not listed in our catalog)
ใปSale or discounted items
A: We accept claims related to purchased auto parts within 14 days of delivery.
If you receive a part that is damaged, incorrect, or significantly different from the product description, please contact us within this period. When submitting a claim, kindly provide clear photographs and a detailed explanation of the issue.
Please note that claims submitted after the 14-day period may not be accepted. Additionally, we do not accept returns or exchanges for any parts that have already been installed on a vehicle, regardless of the reason.
We appreciate your understanding and cooperation.
If you receive a part that is damaged, incorrect, or significantly different from the product description, please contact us within this period. When submitting a claim, kindly provide clear photographs and a detailed explanation of the issue.
Please note that claims submitted after the 14-day period may not be accepted. Additionally, we do not accept returns or exchanges for any parts that have already been installed on a vehicle, regardless of the reason.
We appreciate your understanding and cooperation.
5. General
A: If you need further assistance, please feel free to contact us at sales@trustplanning.world. Our team is happy to help with any inquiries you may have.
6. Shipping Fees
A: No. The โPay Shipping Laterโ option has been removed from our ordering process.
Shipping is now calculated and added to your invoice when you place your order, including orders placed by email or through a custom quote.
You will receive one final invoice covering both the product cost and shipping fee.
Once the invoice has been paid in full, we can proceed with processing, packing, and shipping your order without requiring a second payment.
Shipping is now calculated and added to your invoice when you place your order, including orders placed by email or through a custom quote.
You will receive one final invoice covering both the product cost and shipping fee.
Once the invoice has been paid in full, we can proceed with processing, packing, and shipping your order without requiring a second payment.
A: No. Once an order has been confirmed, we are unable to combine or consolidate it with another separate order.
If you would like multiple items to be shipped together, please place them in the same order before the order is confirmed.
Once an order has been confirmed, items from another order cannot be added or combined for shipping.
If you would like multiple items to be shipped together, please place them in the same order before the order is confirmed.
Once an order has been confirmed, items from another order cannot be added or combined for shipping.
A: We made this change to make the ordering and shipping process faster and more efficient.
Previously, we would issue an invoice for the products first, pack the order, calculate the final shipping cost, and then send a separate invoice for the shipping fee before the order could be shipped.
This two-step payment process could create unnecessary delays for both our customers and our team.
By calculating the shipping cost and including it in the initial invoice, you can see the full cost of your order before making payment, and we can begin processing your order as soon as the invoice is paid.
One invoice. One payment. Faster processing. Faster shipping.
Previously, we would issue an invoice for the products first, pack the order, calculate the final shipping cost, and then send a separate invoice for the shipping fee before the order could be shipped.
This two-step payment process could create unnecessary delays for both our customers and our team.
By calculating the shipping cost and including it in the initial invoice, you can see the full cost of your order before making payment, and we can begin processing your order as soon as the invoice is paid.
One invoice. One payment. Faster processing. Faster shipping.
