Q: How long will it take to ship my item?
A: In case that we have stock of the item, we ship within 2-3 business days. As for the non-stocked items, it takes more time. The delivery date depends on the item. Please make sure to confirm the lead time before purchase. We will contact you if an item is delayed due to an unforeseen reason.
Q: How long will it take for my item to arrive after it’s shipped out?
A: The number of days necessary for your package to arrive depends on where you live, what the weather conditions are during shipping, how busy the carrier is and several other things. Therefore, unfortunately we cannot provide an accurate date. We will let you know once the product is shipped and send you the tracking number, so you can follow your package.
Q: Which carriers will you use?
A: We ship our items using EMS (Japan post service), DHL or Fedex.
If you would like us to use another shipping service, please contact us before purchase.
Q: The parcel is damaged and the item is broken. What should I do?
A: We insure all of our shipments before shipping them. Our carriers cover all cost if a parcel gets lost or broken. Please take photos of all items and boxes, so that their condition is clearly visible and send them to us. We will proceed with the refund/resend procedures ASAP.
Q: How do I track my order?
A: When your order is shipped you will receive a tracking email. If you do not receive an email, please check your SPAM / JUNK folder and if you still cannot confirm it contact us. email@example.com
Q: Why is shipping so expensive? Other companies provide cheaper shipping costs than Trust Kikaku.
A: Firstly, the shipping cost for large items is simply quite expensive.
As for our shipping costs overall, our contracts with carriers are different from other companies. We do our best to provide the most adequate shipping costs. We never make profit from shipping.
Q: I ordered multiple items at once, and some of them are back-ordered. Can you send out the items you have in stock first?
A: Yes, we can ship out our stocked items first and the remaining items afterwards. Please let us know via email if you want us to do so. But please be aware, that in some cases it might affect the shipping fees.
2. Orders & Payment
Q: How do I make an order??
A: All you need to do is add the items to your shopping cart and check out.
If you have any doubts, please contact us before making a purchase.
Q: What payment methods do you accept?
A: We accept credit card or Paypal.
Q: Can I pick up my order in person?
A: Yes, pick up can be arranged by appointment from our office. Please contact us to make an appointment. firstname.lastname@example.org
Please be aware, that the reservation period is 7 days after purchase.
Q: Does the final price include VAT or any import tax?
A: We are a registered company in Japan and cannot charge these taxes. Please confirm your local import rules and regulations yourself to see if there are any other taxes when you get your items delivered to your door.
3. Products & Stock
Q: Are your items in stock?
A: Most Nissan OEM parts and NISMO parts have stocks at our warehouse. But it depends. We usually put the information whether items are in stock or not in the item description. If you would like to know the lead time, please contact us before purchase.
Q: The Item I got does not look like the one in the picture.
A: We are constantly updating pictures to make sure that the most recent product pictures are always on the site, but in some cases the pictured part is an image of the part but not the exact one for your car. If the one you got does not look the same as the picture please don't be alarmed and please check the part number in the listing with the part delivered to you. We check and approve each and every order personally to make sure you get the exact part number that was purchased and requested.
Q: I cannot find the part I’m searching for in the online shop and it looks like you are not selling it. Should I just give up?
A: Please let us know what part you are searching for, either directly via email or from the
shop’s inquiry form. Even if we do not have it, we might be able to source it. We also have a stock of various used parts, which are currently not listed on the shop page, so we might be able to find something for you. Please remember to include the part number (if you know it) and your car’s VIN number in the email.
Q: Can you ship Engines, Transmissions, Oils and other items deemed as hazardous goods?
A: We are afraid that we do not provide shipping for these items by air. We need to make an arrangement of shipment by ocean freight. In that case, the address of consignee should be a company.