FAQ

How long will it take to ship my item?
In case that we have stock of the item, we ship 95% of orders placed before 12:00pm (on a normal weekday) the same day. The other 5% may require 2-3 days handling time. If there is a delay on an item due an unforeseen reason we will contact you.



Which carriers will you use?
We will ship our items EMS (Japan post service), DHL or Fedex.
If you would us to use other shipper, please contact us before purchase.



Parcel has damage and item is broken. What should I do?
We take insurance all parcels that we ship when we ship. Our carriers cover all cost if parcels get lost or broken. Please take photos of all conditions such as items and boxes and send it to us. We will proceed a procedure of refund/resend ASAP.



How do I make an order??
All you need to do is add the items to your shopping cart and check out.



What payment methods do you accept?
We accept credit card, Paypal, or Bank Transfer.



Can I pick up my order in person?
Yes, pick up can be arranged by appointment from our office. Please contact us to make an appointment. trust1994@blue.ocn.ne.jp
But reserve period is 7 days after purchase.


How do I track my order?
When your order is shipped you will receive a tracking email. If you do not receive an email please check your SPAM / JUNK folder and if you still have not received it contact us. trust1994@blue.ocn.ne.jp



Are your items in stock?
Most Nissan OEM parts and NISMO parts have stocks at our warehouse. But it depends. We usually put whether items are in stock or not on item description. If you would like to know leadtime, please contact us before purchase.

 

The Item I got does not look like the one in the picture.
We are constantly updating pictures to make sure that the most recent product pictures are always on the site, but in some cases the pictured part is an image of the part but not the exact one for your car. If the one you got does not look the same as the picture please don't be alarmed and please check the part number in the listing with the part delivered to you. We check and approve each and every order personally to make sure you get the exact part number that was purchased and requested.

 

Does the final price include VAT or any import tax?
We are a registered company in Japan and cannot charge these taxes. Please confirm yourself with your local import rules and regulations to see if there are any other taxes when you get your items delivered to your door.

 

Can you ship Engines, Transmissions, Oils and other items deemed as hazardous goods?
We are afraid that we do not provide these items by air. We need to make an arrangement of shipment by ocean freight. In that case, address of consignee should be company.

 

Why is shipping expensive? Other company provides cheaper than Trust Kikaku's cost.
Shipping cost for large item is quite expensive.  
As for shipping cost, our contract with carriers are different with other conpanies. We do our best to provide good shipping cost. We never make profit on shipping.