Политика доставки

Shipping Policy

1. Shipping for In-Stock Items

  • Orders for in-stock items are processed in the order received and shipped within 3 business days.
  • The shipping schedule depends on the time the order is placed:
    • Orders placed by 9:00 a.m. (JST) on weekdays will be shipped the following business day.
    • Orders placed after 9:00 a.m. will be shipped within two business days.
  • Orders are shipped once all items are available.
    • If you want separate shipments, please contact us in advance.
    • Additional shipping fees apply for split shipments.
  • During long holidays, shipments may be delayed by up to one week.
  • The estimated delivery date is for reference only and may vary depending on destination and customs clearance.

2. Backorders (Out-of-Stock Items)

  • For out-of-stock items, we will place a backorder within 24 business hours.
  • Delivery dates vary depending on the item; please confirm the estimated lead time before placing your order.
  • Backordered items are shipped promptly once they arrive at our warehouse.

3. Shipping Method, Charges, and Tracking

  • DHL is our primary international shipping carrier.
  • We can ship via FedEx, UPS, or EMS on request, but cannot take responsibility for damage during transport when using alternate carriers.
  • A tracking number will be emailed once the order is shipped.
  • Tracking updates may take time depending on the carrier.
  • Customs duties, taxes, and brokerage fees are the responsibility of the customer.
  • Customs inspection or congestion may cause additional delays.

4. Damage or Loss During Shipment

  • All DHL shipments include insurance coverage.
  • If an item is damaged in transit, please file a claim directly with the carrier.
  • Please contact our support team with photos of the damage; we will assist with the claim.
  • We are not responsible for delays or damages caused by force majeure (natural disasters, traffic issues, customs delays, etc.).

5. Returns and Exchanges

  • All items are sold as-is.
  • Returns or exchanges are not accepted once the item has been correctly delivered.
  • Returns or exchanges are only accepted if the item is damaged or incorrect due to our error.
  • Please contact support before returning items. We will provide return instructions, costs, and packaging requirements.
  • Items are ineligible for return if any installation, modification, or similar work has been performed on them, even if they have not yet been installed on a vehicle.

6. Order Cancellations and Changes

  • Once an order is confirmed, cancellations or changes cannot be accepted.
  • If changes are needed before shipping, contact support immediately.
  • Whether the change is possible depends on the order processing status.

  Shipping Policy — Important Update

“Pay Shipping Later” Is No Longer Available

Effective immediately, Trust Kikaku no longer offers the option to pay shipping fees separately after an order has been packed.

Shipping fees are now calculated and included in your invoice when your order is created, before any payment is made.

This policy applies to all orders, including orders placed by email and orders created through custom quotes.

Once your order is confirmed, we will calculate the shipping cost based on the weight, dimensions, and destination of your items. You will then receive one final invoice covering both the product cost and shipping fee.

Your order will be processed once the invoice has been paid in full.

We are no longer able to issue a separate shipping invoice after your order has been packed.

If you place an order by email, please allow us some time to calculate the accurate shipping cost before we issue your final invoice.

Important: Separate Orders Cannot Be Combined

Once an order has been confirmed, we are unable to combine or consolidate it with another separate order.

If you would like multiple items to be shipped together, please place them in the same order before the order is confirmed.

Once an order has been confirmed, we cannot add items from another order or combine separate orders for shipping.

Why Are We Making This Change?

By including shipping in the initial invoice, we can simplify the payment process and avoid delays caused by issuing a second invoice later.

This means:

  • One payment — No separate shipping payment later.
  • Full cost upfront — You will know the total cost before making payment.
  • Faster processing — Your order can move forward as soon as payment is completed.
  • Quicker shipping — No waiting for a second shipping invoice or payment.
  • No order consolidation after confirmation — Separate orders cannot be combined once confirmed.

Our goal is to make the ordering and shipping process simpler, faster, and more convenient for every customer.